Claims
When you ask our customers and agents what differentiates AUL in the marketplace, one of the most common responses is the AUL claims service. Unlike many in our industry, AUL seeks to find solutions to problems and common ground to pay claims. We view our dealers and repair facilities as partners in the process to create lasting relationships and get our contract holders back on the road as quickly as possible.
How to obtain repairs
Maintenance Guidelines
THE SERVICE CONTRACT HOLDER MUST
FOLLOW MAINTENANCE SCHEDULE
Have the covered vehicle serviced according to the service and maintenance schedule outlined in the owners manual published by the manufacturer.
KEEP MAINTENANCE RECORDS
Keep all maintenance records from the date of original delivery supported by receipts indicating date, time, mileage and service performed.
We Pay Claims
At AUL our professional Service Support and Claims staff is dedicated to providing the best possible service in the industry. Their accurate claims adjudication gets you back on the road as efficiently as possible.
We don't just claim to offer great service, we back it up with some of the most impressive service statistics in the entire industry. When you ask our customers and agents what differentiates AUL in the marketplace, one of the most common responses is the AUL claims service. Unlike many in our industry, AUL seeks to find solutions to problems and common ground to pay claims, not technicalities to decline them. We view our dealers as partners in the process to create lasting relationships and get our contract holders back on the road as quickly as possible.
Our Claims Adjuster Team
Our claims adjuster team is made up of experienced professionals, many of whom are ASE Certified and factory trained. Additionally, we provide customized training for our team and a proprietary claims system to enhance speed and performance. We strive to provide fast, accurate and reliable service.
The result? Fast, accurate, reliable service, with most claims paid within two hours by credit card. It's just one more way we help to drive customer satisfaction.